Meet the Team: Dedicated Professionals Behind The Dales Nursing Home's Exceptional Care

At The Dales Nursing Home in Exeter, the strength of our care comes from the extraordinary individuals who make our home truly special. Our staff are the heart of our community - bringing together clinical excellence, operational dedication, and heartfelt compassion to support our residents every day.

Who Makes Up Our Care Team?

• Marie Brown, Manager With a nursing background and a career at The Dales spanning back to 2003, Marie embodies the ethos of “kindness first.” Her leadership, highly respected among the Exeter medical community, ensures that kindness, dignity, and respect remain central to everything we do. 

  
  

• Madison, Operations Manager Madison ensures the smooth running of our home, overseeing health & safety, operational excellence under CQC and HSE guidelines, and managing resident admissions, contracts, and funding. 

  
  

• Roger, Nursing Assistant With a paramedic background and three years on our team, Roger is invaluable—especially in emergencies. His calm expertise and support for the nursing team make him a trusted and respected presence. 

  
  

• Monique, Senior Care Inspired to join healthcare at age 18, Monique’s passion comes through in every interaction. She finds purpose in making a difference—combining technical skill with empathy and continuously embracing opportunities to grow.

  
  

• Shay, Wellbeing Coordinator With years of experience in care roles, Shay brings compassion to life: organizing group activities, providing individual wellbeing support, and building confidence and friendship. She collaborates with local groups like RAMM museum, G‑Fitness, Animals2U, and Mini Concert performers to offer rich, varied experiences for our residents. 

  
  

• Rachel, Clinical Lead A fourth-generation nurse with nearly 20 years of experience - including critical care and ICU during COVID - Rachel brings a wealth of knowledge from the NHS, private practice, and even New Zealand. Her understanding of community life in Exeter - such as Wassailing and local festivals - enriches our care with personal warmth. 

  
  

What Else Makes Our Team Exceptional?

We are proud to offer a multidisciplinary team including registered nurses, compassionate care assistants, creative activity coordinators, attentive chefs and kitchen staff, and dedicated housekeeping, maintenance, and administrative staff—all working together to create a safe, homely, and vibrant environment.

Trained and Trusted

Every member of our team is carefully selected and undergoes enhanced DBS checks, comprehensive induction, and ongoing training in areas such as dementia awareness, end-of-life care, safeguarding, infection control, and communication. Our nurses are fully NMC-registered and continuously deepen their expertise in elderly and palliative care.

A Culture of Kindness and Continuity

Our value-driven ethos—highlighting kindness, independence, dignity, respect, privacy, choice, and collaboration—is what truly sets the team at The Dales apart. Many of our staff have been with us for years, offering continuity, familiarity, and trust—which residents and families deeply appreciate. 

Celebrating Our Team

We recognise and celebrate our people regularly—through “Employee of the Month” awards, family shout-outs, and open days that invite loved ones to meet the people who care so passionately.

Family Communication & Inclusion

Families aren’t just visitors—they’re partners. Our team builds meaningful, trusting connections through regular updates and involvement in care decisions, ensuring a truly collaborative approach that enhances resident wellbeing.

From leadership to care, activities to culinary delights, everyone at The Dales plays a part in making our home feel like, well... home. Their devotion, professionalism, and heartfelt kindness are the bedrock of the exceptional care we deliver.

Come visit us - meet our team, feel the warmth, and experience the difference.